Terms and Conditions

Terms and Conditions

The following describes the terms and conditions on which ACL Migration Agents, ABN 18 097 681 019, offers you access to our services.

General Information about our Services.

Goods & Services Provided

ACL Migration Agents provides a service being visa advice and visa application assistance for persons applying for visas to Australia and advice on general circumstances surround immigration status. ACL Migration Agents also provide services assisting applicant with obtaining Australian and South African police clearance certificates.

If you are using our online payment system then the currency used is Australian dollars. Any fees listed on our website are in Australian dollars. Any other service not listed in the website will be quoted for upon request.

If you use our services for visa application assistance, ACL Migration agents will provide a Service Agreement. The "service agreement" is a contract between you and ACL Migration Agents and applies to the use and offering of our professional services to provide migration, immigration, visa, and related advice, police clearance application services, and the performance or execution of written instructions, as accepted by ACL Migration Agents. You must read, agree with and accept any terms and conditions set out below, and any terms and conditions expressly contained in any written service agreement provided to you and that by continuing to use or access the website or services, you are agreeing to these terms and conditions. If you do not wish to be bound by our terms and conditions please do not use or access our services.

Conversations by telephone, Skype, and in the office, may be recorded for future reference. Correspondence by SMS or text messages is unacceptable and will be deemed not to be received and will not be responded to.

Once you accept our terms and conditions, you will have agreed to appointing ACL Migration Agents to perform a service, for which a fee may be charged. If you do not understand the fee that you are to be charged, then it is your responsibility to kindly contact the company on +61-893010660 or by email at This email address is being protected from spambots. You need JavaScript enabled to view it. to request a written quotation from a customer service representative or migration agent.

You are requested to also read a copy of the IRMAP (Information of the Regulation of Migration Agents) which can be obtained upon request or viewed at www.themara.com.au By accepting to make payment you acknowledge that you have obtained and reviewed this document.

South African Police (SAP) Clearance Applications

If you are paying for the service to assist you with your South African Police Clearance Application you agree and acknowledge the following:-

ACL Migration Agents do not represent the South African Police Services (SAPS) and we do not have any association with the SAPS. We are assisting you with the completion of the application form and subsequent submission of the application.
We do not guarantee any outcome.
We do not guarantee any time frame for the certificate to be available – SAPS have sole responsibility for issuing the certificates and may use other agencies during the process.

You expressly agree to indemnify the directors, all employees and any staff member of ACL Migration Agents from any loss that may arise either directly or indirectly as a result of the application process taking longer than anticipated, or for an outcome that is below your expectation.

You authorise us to receive your personal information, and to have sight of your Police Clearance Certificate, and details of any prior offences that may be disclosed.

Our professional fee for this service is set at AUD$572. The SAPS application fee is currently ZAR170. This fee is included in the professional fee.

Our service includes assisting you with the completion of your application form, lodging the application with the SAPS by courier, following up on the progress of the application, and sending you the completed certificate by express post within 2 days of receipt (or courier if requested).

If you require a tax invoice for your records please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will happily send you a copy.

Australia Federal Police (AFP) Clearance Applications

If you are paying for the service to assist you with your Australia Federal Police Clearance Application you agree and acknowledge the following:-

ACL Migration Agents do not represent the Australia Federal Police and we do not have any association with the AFP. We are assisting you with the completion of the application form and subsequent submission of the application.

We do not guarantee any outcome.
We do not guarantee any time frame for the certificate to be available - the AFP have sole responsibility for issuing the certificates and may use other agencies during the process.

You authorise us to receive your personal information, and to have sight of your Police Clearance Certificate, and details of any prior offences that may be disclosed.

Our professional fee for this service is set at AUD$110 inc GST for persons inside Australia, and AUD$165 for persons outside Australia. The AFP application fee is currently AUD$47.00

Our service includes assisting you with the completion of your application form, lodging the application with the AFP, following up on the progress of the application, and sending you the completed certificate by express post within 2 days of receipt.

If you require a tax invoice for your records please email us on This email address is being protected from spambots. You need JavaScript enabled to view it. and we will happily send you a copy.

Refund Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do.

Refunds for Police Application Service

We will not refund you any money if you change your mind during the process.
We will not refund you any money if your application takes longer than anticipated.
We will not refund you any money if you are not satisfied with the contents of the certificate.

If you do wish to request a refund, you must make your request in writing by email to This email address is being protected from spambots. You need JavaScript enabled to view it. and all requests will be considered at the sole discretion of the director of ACL Migration Agents. If we do agree to a refund we reserve the right to charge an administration fee of up to AUD$33.00

Other Refunds Policy - migration and visa advice. ACL Migration Agents will automatically upon appointment become entitled to withhold 50% of any professional fees paid. If you are using ACL Migration Agents for visa assistance then this will be further outlined in our formal Representation Agreement. ACL Migration Agents, may at the discretion of the director, consider to refund up to 50% our professional fees, prior to lodgement of an application. No refunds will be given after an application is made.

ACL Migration Agents and its registered Migration Agents comply with the professional Code of Conduct of the Migration Agents Registration Authority, and are members of the Migration Institute of Australia. We will use our best endeavours to provide successful migration advice and visa applications, but in no way, do we guarantee a successful or expected outcome or offer a "no win no fee" policy. By proceeding to appoint and use the services, provided by ACL Migration Agents, you agree to expressly indemnify the registered migration agents, directors and staff, against any loss, financial or otherwise, that may be caused through a visa application refusal or police clearance application delay, or outcome that is less than expected by you.

Our Rights

ACL Migration Agents reserves all rights, including the right to refuse access to our services to any party, or to decide to not take on a client's case, which has little or no hope of success.

In these terms and conditions, "you" or "your" means any client, person or entity using the services of ACL Migration Agents. Unless otherwise stated "we" or "our" refers to ACL Migration Agents.

The standard terms and conditions of our client service agreement are available at www.migrationagentperth.com.au

ACL Migration Agents, ABN: 18 907 681 019, as the ANZ Merchant, is located at 8/81 Grand Boulevard, Joondalup, Perth, Western Australia, 6027. We charge professional fees and disbursements for the migration and visa services we provide, either as a lump sum or as an hourly rate, with the minimum of one hour due upon appointment.

Government fees, Visa Application Charges, Payments for Skills Assessments, and other third party charges may also be collected and held in our Client Account, until payment to the associated authority or third party is required.

All fees and payments are in Australian Dollars currency (AUD).

For clients in Australia, GST will be payable on professional fees and disbursements.

Payments made using this payment system can be made using VISA or MASTERCARD only.

You must accept these terms and conditions in order to make use of this payment system.

Once you have made a payment, ACL Migration Agents, will consider that you have appointed us for the service, and will contact you to follow up and confirm the details of the service we are performing.

Other Refunds Policy. ACL Migration Agents will automatically upon appointment become entitled to withhold 50% of any professional fees paid. If you are using ACL Migration Agents for visa assistance then this will be further outlined in our Representation Agreement. ACL Migration Agents, may at the discretion of the director, consider to refund up to 50% our professional fees, prior to lodgement of an application. No refunds will be given after an application is made.

We reserve the right to change our terms and conditions without notice to any user and without providing any explanation or justification.

Terms and Conditions for this Website
By reading and continuing to use the site you agree to the following conditions of use.

1. Disclaimer

ACL Migration Agents makes every effort to ensure that the information on this website is accurate and up-to-date. However, we cannot accept responsibility for any loss or inconvenience caused by reliance on inaccurate material contained in this site.

2. Links to Other Sites

Certain links, including hypertext links, in our site will take you outside our site to sites owned and operated by third parties. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by ACL Migration Agents of the linked site, its operator or its content. We are not responsible for the content of any website outside of our site.

3. Copyright

All rights in the design, text, graphics and other material on our site and the selection or arrangement thereof is copyright of ACL Migration Agents or other third parties. Permission is granted to electronically copy and print, in hard copy, portions of our site solely for private or educational use (within the classroom), provided that no changes are made to the material and that ACL Migration Agents is acknowledged as the owner. Any other use of the materials on our site (including reproduction for purposes other than noted above and alteration, modification, distribution or republication) without our prior written permission is strictly prohibited. Should you require permission for the above, please contact the owner of the site/page (as stated at the bottom of the relevant page).

4. Privacy Policy

ACL Migration Agents, is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. ACL Migration Agents uses cookies to allow you to login to your account (if applicable), maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from ACL Migration Agents only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.
Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.
We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

5. Accessibility

ACL Migration Agents endeavours at all times to make the site as accessible as reasonably possible to disabled users. In no way does ACL Migration Agents seek to deliberately discriminate against disabled users access to the website service.

6. Disputes and jurisdiction

Each provision within the terms and conditions are severable and any provision which is void or could render the terms and conditions void is excluded.

The terms and conditions are governed by the law in force in Western Australia and each party agreeing to the terms and conditions submits to this. Also by agreeing to the terms and conditions you waive any claim that such courts are an inconvenience.

7. Security Policy

When purchasing from ACL Migration Agents your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre This email address is being protected from spambots. You need JavaScript enabled to view it.

Summary of Terms

Browser: Used to locate and display Web pages via a software application. The most popular ones are Microsoft Internet Explorer and Mozilla Firefox.

Cookie: Message given to a web browser by a web server. The message is then stored by the browser in a text file called 'cookie.txt'. Cookies are used to enable a website to 'remember' whether a user has visited the site before and possibly to store marketing information about previous visits (items bought last time, pages visited etc.). Cookies are also used to store temporary information as a user moves from page to page within a site (items in a shopping basket etc.). Such cookies are erased when the user session ends. This information is converted to number format for statistical purposes, and all information relating to the individual is erased when the user session is ended. Users can set their browser not to allow cookies to be stored in their computer. To do this, please follow the instructions provided with your web browser software.

IP Address: If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9

User Session: A user's visit to a site begins when the user first accesses any page on a given site and ends after a visitor has left that site and not revisited it within a specified amount of time (normally 20 minutes) or when the user's browser is closed.

Web Server: Delivers (serves up) web pages to your computer.